Dedicated professional experienced in telecom infrastructure support, customer service, and bilingual interpretation. Skilled in MS Office, basic scripting, and UX design, with a strong ability to learn quickly and work collaboratively.
Proficient in creating, managing, and presenting documents and data analysis using Word, Excel, PowerPoint, and Outlook.
Applied foundational Python scripting knowledge to automate simple tasks and support technical workflows.
Understands basic concepts of user experience design to develop user-centered digital solutions.
Experienced in Spanish and English interpretation, facilitating clear communication in contact center and support roles.
Claro Telecomunicaciones S.A.S
Sutherland Global Services
Interactive Contact Center ICC BPO
Technological Degree
Pedagogy and English
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Demonstrates strong teamwork, accountability, and adaptability in fast-paced, diverse work environments.
