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Marketing Expert with 5+ years in Digital and Customer Service roles
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Competencies
Developed and managed campaigns on Facebook, Instagram, and WhatsApp, optimizing branding and customer engagement.
Provided quality customer support through attentive communication, problem-solving, and teamwork.
Coached and monitored call center agents, improving team dynamics and call quality metrics.
Prepared reports and handled administrative responsibilities across multiple roles efficiently.
Operated and managed various platforms for communication, reporting, and administrative purposes.
Education
Languages
Summary
A dedicated professional skilled in social media management, customer support, and team supervision. Adept at handling administrative, reporting, and systems tasks to support organizational goals. Committed to continuous learning and delivering quality service.
Key Achievements
- Managed social media campaigns on Facebook, Instagram, and WhatsApp at Atento S.A.S, improving engagement and reporting accuracy.
- Supervised and coached call center agents at Teleperformance S.A.S, enhancing team performance and call quality.
- Handled administrative and reporting tasks across roles, demonstrating skill diversity and responsibility management.
Experience
SUBJECT MARKETING EXPERT
Facebook, Instagram and Whatsapp business management, Marketing management and improvement, administrative labors and reporting
GURU (Floor Support)
Group handling, Coach agents and monitor calls., Different report elaboration as well as staff and administrative tasks., Systems management
Assistant
Follow up with agenda, Taking calls for information with the client, Different report elaboration as well as staff and administrative task., Systems management with different platforms