A dedicated professional skilled in social media management, customer support, and team supervision. Adept at handling administrative, reporting, and systems tasks to support organizational goals. Committed to continuous learning and delivering quality service.
Developed and managed campaigns on Facebook, Instagram, and WhatsApp, optimizing branding and customer engagement.
Provided quality customer support through attentive communication, problem-solving, and teamwork.
Coached and monitored call center agents, improving team dynamics and call quality metrics.
Prepared reports and handled administrative responsibilities across multiple roles efficiently.
ATENTO S.A.S
Facebook, Instagram and Whatsapp business management, Marketing management and improvement, administrative labors and reporting
TELEPERFORMANCE S.A.S
Group handling, Coach agents and monitor calls., Different report elaboration as well as staff and administrative tasks., Systems management
Freelance
Follow up with agenda, Taking calls for information with the client, Different report elaboration as well as staff and administrative task., Systems management with different platforms
Flight Attendant
High School Diploma
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Operated and managed various platforms for communication, reporting, and administrative purposes.
