Dedicated language and training specialist with over 4 years of experience developing engaging learning programs, facilitating group sessions, and improving communication skills within corporate environments. Fluent in English and Spanish, committed to enhancing team capabilities and performance.
Proven ability to design, deliver, and evaluate effective training programs to enhance employee skills.
Skilled in leading engaging training sessions and group discussions to maximize learning outcomes.
Exceptional at conveying complex information clearly to diverse audiences in both English and Spanish.
Adept at analyzing training needs and developing targeted solutions to improve learning processes.
Foundever de Colombia, SA (formerly Sitel)
Training and development of language skills and knowledge among company associates., Facilitating language learning sessions., Learning material creation., Learning plans and action plans creation.
Foundever de Colombia, SA (formerly Sitel)
Training new hires for customer service campaigns., Facilitating product training and call handling sessions for large groups.
Foundever de Colombia, SA (formerly Sitel)
Customer interactions via calls and chat to address inquiries, provide information, and assist with solving problems.
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