Experienced professional with over 5 years in client engagement, debt collection, and audiovisual production. Adept at resolving customer issues, negotiating financial agreements, and enhancing audiovisual content.
Applied problem solving and communication skills to resolve customer issues effectively.
Utilized negotiation and financial analysis to recover debts and structure payment plans.
Edited and mixed sound for audiovisual projects, incorporating new technologies.
Collaborated with team members and provided personalized advice to clients.
Foundever Colombia
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business., Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts., Enhanced customer satisfaction by promptly addressing concerns and providing...
Foundever
Collaborated with team members to achieve the desired outcomes., Referred customers to team leaders and expert advisers for complex inquiries., Scheduled new product deliveries., Followed scripts and processes to uphold brand standards., Negotiation of commercial conditions and closing of sales...
Teleperformance Colombia
Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans., Counseled debtors on payment options and arranged installment agreements., Negotiated to collect balance in full., Processed payments and applied to customer balances., Provided...
Own business
High School Diploma
Accounting And Finance
Associate of Arts
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Processed payments, analyzed client financial information, and renegotiated terms.
Enhanced audiovisual quality by diligently editing and mixing sound for various projects., Stayed current with industry trends, incorporating new technologies to enhance overall production value.
Teleperformance
Advising and assisting clients to determine their best payment options., Renegotiating payment terms with clients and monitoring compliance., Analyzing client payment schedules and providing information on loans to consolidate debts., Making and receiving calls for debt management and portfolio...
