This is my profileContact via CazVidStephanie
Language Learning Specialist at Foundever de Colombia
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Competencies
Proven ability to design, deliver, and evaluate effective training programs to enhance employee skills.
Skilled in leading engaging training sessions and group discussions to maximize learning outcomes.
Exceptional at conveying complex information clearly to diverse audiences in both English and Spanish.
Adept at analyzing training needs and developing targeted solutions to improve learning processes.
Languages
Summary
Dedicated language and training specialist with over 4 years of experience developing engaging learning programs, facilitating group sessions, and improving communication skills within corporate environments. Fluent in English and Spanish, committed to enhancing team capabilities and performance.
Key Achievements
- Designed and implemented engaging language training programs for over 200 employees, enhancing communication skills across teams.
- Developed customized learning materials and action plans, resulting in a 30% improvement in language proficiency test scores.
- Facilitated large-group training sessions, increasing participant engagement and knowledge retention.
- Streamlined onboarding training processes for new hires, reducing training time by 15% and improving overall onboarding satisfaction.
Experience
Language Learning Specialist
Training and development of language skills and knowledge among company associates., Facilitating language learning sessions., Learning material creation., Learning plans and action plans creation.
Learning Specialist (Training)
Training new hires for customer service campaigns., Facilitating product training and call handling sessions for large groups.
Bilingual customer service representative for calls and chat
Customer interactions via calls and chat to address inquiries, provide information, and assist with solving problems.