Dedicated customer service and technical support agent with proven abilities in troubleshooting, sales support, CRM management, and multi-channel communication. Extensive experience in handling diverse client needs within fast-paced environments to ensure quality service delivery.
Provided remote troubleshooting, issue diagnosis, and resolution across hardware and software platforms.
Managed customer inquiries, complaints, and feedback effectively via call center channels to ensure high satisfaction.
Utilized CRM and internal systems for case documentation, report generation, and order management.
Supported product sales through effective communication, upselling, and handling customer objections.
STARTEK CALL CENTER – TGU
ALORICA CALL CENTER – SPS
Walmart
KM2 CALL CENTER – SPS
Ingeniería en Informática
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Managed electronic commerce processes including order processing and tracking within various platforms.
