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Customer Service & Sales Specialist with 8+ years in support and logistics
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Competencies
Handled diverse customer inquiries across sectors like healthcare, travel, and retail, ensuring client satisfaction.
Managed delivery routing and monitored logistics operations, supporting timely deliveries for Amazon logistics.
Assisted users with troubleshooting financial software and IT-related queries, resolving technical issues.
Supported product order processing and sales activities across auto parts and mobile services sectors.
Provided interpretation services for legal, financial, and healthcare projects, facilitating clear communication.
Education
Languages
Summary
Dedicated customer service and sales specialist with over 8 years supporting diverse industries including hospitality, logistics, and finance. Skilled in communication, technical troubleshooting, and coordination, adaptable under pressure.
Key Achievements
- Provided interpretation and client assistance across legal, financial, and real estate projects, enhancing client communication.
- Delivered technical support for financial software, troubleshooting issues to improve user experience.
- Coordinated delivery logistics at Skycom, supporting efficient route planning and operational tracking.
Experience
Sales & Customer Service
Sales, interpretation, and client assistance for legal, financial, and real estate projects., Provided customer guidance, case follow-ups, and interpretation support.
Tech Support (Quicken Platform)
Delivered technical and customer support for a financial software platform., Assisted with troubleshooting and general customer inquiries.
Assistant / Dispatcher
Coordinated delivery routes and monitored logistics operations., Supported administrative and tracking tasks for delivery drivers.
Customer Service Representative
Provided customer support and information on healthcare and insurance services.
Sales & Customer Support
Handled customer inquiries and sales for mobile service accounts.
Sales Agent
Processed product orders and provided customer assistance in the auto parts sector.
Customer Service Agent
Supported transportation coordination, interpretation, and administrative tasks.
Customer Service Agent (Hilton Honors)
Assisted customers with hotel reservations and loyalty program inquiries.