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Santiago
Customer Service & Support Specialist with 4-5 years in Telecom & Hospitality
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Competencies
Utilized effective communication skills in customer interactions to solve problems and provide information.
Provided support, account management, and issue resolution across telecom and hospitality sectors.
Resolved complex billing and technical issues promptly, ensuring high customer satisfaction.
Adapted to different roles and environments, from telecom support to hospitality customer service.
Provided detailed product information and achieved high sales conversion rates.
Education
Languages
Summary
Experienced in handling billing, support, and sales inquiries with a focus on customer satisfaction and problem resolution.
Key Achievements
- Resolved 90% of billing issues on first contact at Accedo Technologies.
- Maintained a 20% sales conversion rate, surpassing team average at Accedo Technologies.
- Consistently ranked in the Top 10 performers driven by customer satisfaction and problem-solving skills.
Experience
Billing, Support and Sales representative
Handled billing, support, and sales inquiries for Movistar home services via phone.
DirecTV Chat Agent
Assisted customers with billing inquiries, account management, and technical troubleshooting., Resolved 90% of billing issues on the first contact.
SALES chat Agent
Provided comprehensive information about AT&T products and services, ensuring a positive customer experience in every interaction (100% in English)., Maintained a 20% sales conversion rate, surpassing the team average by 5%., Consistently ranked in the Top 10 for performance, driven by high customer satisfaction and effective problem-solving.
Customer Service Representative
Responded to customer inquiries via chat, providing detailed information about HostAid Homes, LLC services, features, pricing, and availability., Assisted customers with booking, reservations, and resolving issues related to their stay, ensuring a high level of satisfaction., Proactively communicated with customers and internal teams to address concerns and find timely solutions.