Santiago - Customer Service & Support Specialist with 4-5 years in Telecom & Hospitality

Dos Quebradas, Risaralda, Colombiaen

Resolved 90% of billing issues on first contact at Accedo Technologies.

Maintained a 20% sales conversion rate, surpassing team average at Accedo Technologies.

Published on CazVidVideo interview available

Summary

Experienced in handling billing, support, and sales inquiries with a focus on customer satisfaction and problem resolution.

Video Resume

Key Achievements

Consistently ranked in the Top 10 performers driven by customer satisfaction and problem-solving skills.

Skills

CommunicationAdvanced

Utilized effective communication skills in customer interactions to solve problems and provide information.

Customer ServiceAdvanced

Provided support, account management, and issue resolution across telecom and hospitality sectors.

Problem-SolvingAdvanced

Resolved complex billing and technical issues promptly, ensuring high customer satisfaction.

AdaptabilityIntermediate

Adapted to different roles and environments, from telecom support to hospitality customer service.

Sales and Product Knowledge

Experience

Billing, Support and Sales representative

Atento S.A

Jan 2016 - Dec 2016

Handled billing, support, and sales inquiries for Movistar home services via phone.

DirecTV Chat Agent

Accedo Techonologies

Jan 2017 - Feb 2019

Assisted customers with billing inquiries, account management, and technical troubleshooting., Resolved 90% of billing issues on the first contact.

SALES chat Agent

Accedo Techonologies

Sep 2020 - Jan 2023

Provided comprehensive information about AT&T products and services, ensuring a positive customer experience in every interaction (100% in English)., Maintained a 20% sales conversion rate, surpassing the team average by 5%., Consistently ranked in the Top 10 for performance, driven by high customer satisfaction and effective problem-solving.

Customer Service Representative

HostAid Homes LLC

Feb 2024 - Feb 2025

Responded to customer inquiries via chat, providing detailed information about HostAid Homes, LLC services, features, pricing, and availability., Assisted customers with booking, reservations, and resolving issues related to their stay, ensuring a high level of satisfaction., Proactively communicated with customers and internal teams to address concerns and find timely solutions.