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IT Support Specialist with 5+ years in technical troubleshooting & customer service
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Competencies
Applied troubleshooting skills across software, network, and account issues, resolving problems efficiently.
Communicated effectively via email, chat, and phone, providing support and ensuring positive client interactions.
Monitored switches, routers, and network controllers, troubleshooting connectivity issues to maintain systems.
Provided technical assistance for products, collaborating with teams to escalate and resolve complex issues.
Maintained clear, effective communication with customers and internal teams to facilitate issue resolution.
Education
Languages
Summary
Experienced support specialist skilled in troubleshooting, network monitoring, and customer service. Adept at resolving complex issues, collaborating with teams, and maintaining high standards of technical support across diverse environments.
Key Achievements
- Provided technical support for complex product issues at Podium, ensuring high customer satisfaction.
- Resolved escalated password management and account access problems at LastPass, supporting seamless user experiences.
- Monitored and maintained network infrastructure at Guest-Tek, enhancing network reliability and guest satisfaction.
Experience
Product Support Specialist
Provide specialized technical support for the company’s products, including troubleshooting and resolving complex issues., Communicate with customers through email, chat, and phone to ensure a high-quality support experience., Collaborate with internal teams to escalate incidents and improve...
Tier 2 Support Specialist
Provided technical support for LastPass password management software and integration with different directories., Resolved complex user issues related to password management and account access., Collaborated with Tier 1 support team to address escalated inquiries., Communicated effectively with...
Proactive Monitoring Specialist
Provided proactive monitoring services for network infrastructure, including switches, routers, and controllers., Maintained communication with guests to address concerns and provide technical support., Troubleshooted and resolved issues related to network connectivity., Collaborated with team...