Experienced support specialist skilled in troubleshooting, network monitoring, and customer service. Adept at resolving complex issues, collaborating with teams, and maintaining high standards of technical support across diverse environments.
Applied troubleshooting skills across software, network, and account issues, resolving problems efficiently.
Communicated effectively via email, chat, and phone, providing support and ensuring positive client interactions.
Monitored switches, routers, and network controllers, troubleshooting connectivity issues to maintain systems.
Provided technical assistance for products, collaborating with teams to escalate and resolve complex issues.
Podium
Provide specialized technical support for the company’s products, including troubleshooting and resolving complex issues., Communicate with customers through email, chat, and phone to ensure a high-quality support experience., Collaborate with internal teams to escalate incidents and improve...
LastPass
Provided technical support for LastPass password management software and integration with different directories., Resolved complex user issues related to password management and account access., Collaborated with Tier 1 support team to address escalated inquiries., Communicated effectively with...
Guest-Tek Interactive Entertainment S.A
Provided proactive monitoring services for network infrastructure, including switches, routers, and controllers., Maintained communication with guests to address concerns and provide technical support., Troubleshooted and resolved issues related to network connectivity., Collaborated with team...
Chef the Cuisine
Preschool Teacher
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Maintained clear, effective communication with customers and internal teams to facilitate issue resolution.
