Experienced in customer service, quality assurance, and technical support, dedicated to task completion and team success.
Handled customer interactions and supported POS associates, ensuring service quality.
Monitored new hires and provided coaching to ensure proper onboarding and performance.
Experienced with CRM, Horizon, Citrix, Microsoft Windows, and internet browsing for task execution.
Collaborated with team members to improve processes and ensure successful customer service delivery.
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Handled difficult scenarios efficiently with focus and proactive approach.
