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Rosa
Virtual Assistant with extensive customer service and QA experience
Video resume
Virtual assistant
I have many years of experience, on my last job I was a QA specialist I provided coaching and monitored new hires contributing to their successful integration into the team... I have knowledge such as .... Customer service, filling out service truck tickets by helping POS associates as well sales, Avaya, internet browsing, CRM system, Microsoft Windows package, horizon, Citrix and token
Contact
Guadalajara i Jalisco, Jalisco, Mexico
Available on CazVid
Competencies
Customer ServiceAdvanced
Handled customer interactions and supported POS associates, ensuring service quality.
Quality AssuranceIntermediate
Monitored new hires and provided coaching to ensure proper onboarding and performance.
Technical ProficiencyAdvanced
Experienced with CRM, Horizon, Citrix, Microsoft Windows, and internet browsing for task execution.
Team CollaborationIntermediate
Collaborated with team members to improve processes and ensure successful customer service delivery.
Problem SolvingAdvanced
Handled difficult scenarios efficiently with focus and proactive approach.
Summary
Experienced in customer service, quality assurance, and technical support, dedicated to task completion and team success.
Key Achievements
- Provided coaching and monitored new hires, contributing to their successful team integration
- Supported customer service operations, including filling out service tickets and assisting POS associates
- Utilized multiple systems such as CRM, Horizon, Citrix, and Microsoft Windows to execute tasks effectively
Skills
Customer ServiceQuality AssuranceTechnical ProficiencyTeam CollaborationProblem Solving
Published on CazVid - Jul 3, 2025