Dedicated expert with extensive experience in customer support, training, and process audits, committed to enhancing service standards and operational efficiency.
Utilized team collaboration and independent work skills across roles to achieve objectives.
Applied creative and analytical problem-solving techniques in technical support and audits.
Provided effective communication during customer support and training program development.
Created analytical reports and conducted audits to inform decision-making.
Lean Group
Resolved billing discrepancies through effective collaboration with the billing team and stakeholders., Conducted audits of invoices, bills of lading, and purchase orders, ensuring accuracy and regulatory compliance., Identified and reported billing process issues, implementing corrective actions...
Concentrix
Developed and delivered a training program for customer service representatives, improving adherence to best practices and service standards., Created analytical reports on customer service metrics, delivering recommendations to senior management., Monitored and assessed team performance,...
Sitel Group
Provided expert technical support, resolving complex issues., Delivered accurate, timely responses to customer inquiries., Managed complaints effectively, maintaining high customer satisfaction.
Técnico Profesional
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Proficient in technical support, billing discrepancy resolution, and process improvement.
