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Roger
IT/Tech Support Agent with 10 years of experience in customer service
Video resume
Remote Tech Support Agents
Experience with IT/Tech support as an agent for Frontier Communications and prior to that I worked with Best Buy as a Costumer solutions agent. nI can provide high level support due to my experience with IT assisting other agents, technicians on field and costumers as well, that were from different backgrounds and from different places. I have my own equipment nI have experience speaking English and have a certificate C2 from Cambridge and 10 years of working experience with American Companies
Contact
Mexico City, Mexico City, Mexico
Open to remote
Available on CazVid
Competencies
Technical SupportAdvanced
Delivered remote IT support for hardware and software issues, assisting clients and colleagues effectively.
Customer ServiceAdvanced
Handled customer inquiries and technical issues, ensuring clear communication and problem resolution.
Communication SkillsAdvanced
Fluent in English with a C2 certificate, facilitating professional interactions across diverse backgrounds.
Cross-Cultural CollaborationIntermediate
Worked with teams and clients from different backgrounds, showcasing adaptability and multicultural competence.
Summary
Experienced remote support agent with a strong background in hardware and software assistance for major companies such as Frontier Communications and Best Buy.
Key Achievements
- Provided hardware and software support to customers, technicians, and agents at Frontier Communications and Best Buy.
- Assisted diverse clients and colleagues in troubleshooting technical issues, demonstrating cross-cultural communication skills.
- Utilized personal equipment to deliver remote technical assistance and support.
Skills
Technical SupportCustomer ServiceCommunication SkillsCross-Cultural Collaboration
Published on CazVid - Jul 3, 2025