Dedicated support specialist with over 7 years of diverse experience in customer service, account management, and English teaching. Known for effective communication, problem-solving, and creating tailored solutions to meet client needs across banking, insurance, and telecom sectors.
Extensive experience in inbound/outbound support, resolving inquiries, complaints, and claims with high customer satisfaction.
Skilled in effective verbal and written communication, with proven ability to teach English across various levels and age groups.
Proficient in managing customer accounts, upselling, and retention strategies to foster loyalty and reduce churn.
Adept at resolving complex customer issues and conflicts empathetically and efficiently in high-pressure settings.
Capital One
Private Insurance
Internet Satelital
Instituto de Desarrollo de la Inteligencia
Idiomas Costa Rica IMMERSION
Credit Cards
Bachiller en Educacion Media
Ingenieria en Electro medicina
Bachillerato en la ensenanza de Ingles
Idioma Japones
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