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Customer Service & Retention Specialist with 7+ years in client support and language education
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Competencies
Extensive experience in inbound/outbound support, resolving inquiries, complaints, and claims with high customer satisfaction.
Skilled in effective verbal and written communication, with proven ability to teach English across various levels and age groups.
Proficient in managing customer accounts, upselling, and retention strategies to foster loyalty and reduce churn.
Adept at resolving complex customer issues and conflicts empathetically and efficiently in high-pressure settings.
Knowledgeable in using customer management systems, online account support, and handling technical inquiries.
Education
Languages
Summary
Dedicated support specialist with over 7 years of diverse experience in customer service, account management, and English teaching. Known for effective communication, problem-solving, and creating tailored solutions to meet client needs across banking, insurance, and telecom sectors.
Key Achievements
- Successfully managed customer accounts, resolving disputes and enhancing client satisfaction across banking, insurance, and telecommunications sectors.
- Developed and implemented innovative English teaching materials, improving student engagement and learning outcomes.
- Led customer retention initiatives, resulting in increased loyalty and reduced churn for satellite internet and credit card services.
- Provided personalized support and technical assistance, ensuring high accuracy and customer satisfaction in fast-paced environments.
- Designed and delivered English language programs for diverse age groups, enhancing language proficiency and communication skills.
Experience
Customer Service Agent
Customer Service Agent
Customer Service Agent and Retentions
English Teacher
English Teacher
Customer Service Agent
Renewals Agent
In charge of calling customers who were close to finish their state medical coverage. Provide info on how to renew.