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Rodrigo
Operations Supervisor with 14 years in customer service and team management
Video resume
Operations Supervisor
Overseeing groups of advocates to ensure and smooth and succesful operation providing the best customer service
Contact
Guatemala City, Guatemala, Guatemala
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Delivered excellent customer service, focusing on client satisfaction and issue resolution.
Team ManagementAdvanced
Supervised and coordinated teams of 15 to 25 advocates to ensure operational efficiency.
Quality AssuranceIntermediate
Monitored and maintained quality standards in service delivery across teams.
Sales RetentionIntermediate
Supported strategies to retain clients and improve sales performance.
Summary
Rodrigo is a seasoned operations supervisor with over 14 years of experience managing customer service teams in the PPO industry, skilled in team oversight, quality assurance, and client retention.
Key Achievements
- Managed teams of 15 to 25 advocates, ensuring smooth operations and customer satisfaction
- Acquired expertise in customer service, sales retention, and quality assurance
- Consistently provided effective leadership and oversight in the PPO industry
Skills
Customer ServiceTeam ManagementQuality AssuranceSales Retention
Published on CazVid - Jul 3, 2025