Experienced professional with over a decade of managing customer service teams, streamlining operations, and applying financial and data analysis skills across hospitality, retail, and finance sectors.
Provided customer support and managed client relationships across hospitality and retail sectors.
Supervised teams in hospitality and financial service environments, coaching and developing staff to meet organizational goals.
Applied financial management, data analysis, and accounting skills in roles requiring operational oversight and reporting.
Oversaw store and service operations, ensuring compliance and efficiency in high-volume settings.
Celebrity Cruises
CSR for the Groups area, CSR for individual reservations
The Home Depot
AMERICAN EXPRESS
Coach CCP Amex, US HUB and International Dollar Card, CCP Amex, US HUB, CCP Amex, CEN México
Ezpawn (USA)
Gilmore Valve Company (USA)
Business and Accounting
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