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Customer Service & Service Management Expert with 10+ years in Hospitality & Finance
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Competencies
Provided customer support and managed client relationships across hospitality and retail sectors.
Supervised teams in hospitality and financial service environments, coaching and developing staff to meet organizational goals.
Applied financial management, data analysis, and accounting skills in roles requiring operational oversight and reporting.
Oversaw store and service operations, ensuring compliance and efficiency in high-volume settings.
Facilitated effective communication with clients and teams, negotiating resolutions and fostering collaborations.
Education
Languages
Summary
Experienced professional with over a decade of managing customer service teams, streamlining operations, and applying financial and data analysis skills across hospitality, retail, and finance sectors.
Key Achievements
- Supervised partner advocate team at Celebrity Cruises, managing group and individual reservation客服这部服务。
- Led CCP coaching initiatives at American Express, enhancing team performance across US and Mexico hubs.
- Managed operations and staff as Store Manager at Ezpawn and 99 Cents Only Stores, ensuring customer satisfaction and operational efficiency.
Experience
Partner Advocate Supervisor
CSR for the Groups area, CSR for individual reservations
Warranty CSR
Service Management Expert
Coach CCP Amex, US HUB and International Dollar Card, CCP Amex, US HUB, CCP Amex, CEN México