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Competencies
Demonstrated experience with Typist.
Demonstrated experience with Customer Service.
Demonstrated experience with Spanish Interpreter.
Education
Languages
Summary
Professional profile
Experience
Typist
Type Voicemails into text messages for a blackberry app.
Customer Service
Serve clients who sent and received money from the United States.
Customer Service
Assist customers located in the United States with recharging their prepaid cell phone service, and troubleshooting customers' phones when they have problems with their service.. Help them activate different prepaid plans.. Worked for Xerox as a technical support agent for printers.
Customer Service
Customer Service and Tier 1 for Verizon prepaid service, assist customers with new plans, change plans, change phone numbers, add a new line and troubleshoot customer mobile phones.
English Teacher
Teach students the basics of English at the initiation of the program level A1.
Freelance
Offered different services: Private English classes, Spanish Interpretation, and Housekeeping.
Customer Service and Tier 1
Worked for Verizon pre-paid, Samsung Refrigerator, and Amazon campaigns offering customer service and troubleshooting.
Interpreter
Translate English into Spanish or Spanish into English to enable effective communication between non-bilingual people.
Case Manager
Receive cases through the company system, organize the cases into categories, contact the customers to receive more details regarding their cases, and fill out forms for accidents.
Prequalification Agent
Prequalify patients who were interested in participating in different clinical trials, after the patient was prequalified I transferred them to the coordinator of the clinic where the clinical trial was active.