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Customer Service Specialist with 4+ years of experience in service industry
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Competencies
Managed customer interactions and resolved issues across various service platforms.
Assisted users with app-related issues, bugs, and technical support tasks.
Utilized Excel, Word, PowerPoint, and Outlook extensively to perform daily tasks and documentation.
Handled billing, seller advice, and internal processes such as lost packages and damaged items.
Communicated effectively with customers and team members to ensure service quality.
Education
Languages
Summary
Dedicated customer service representative with over 4 years of experience across multiple companies, demonstrating career growth and technical skills.
Key Achievements
- Handled diverse customer issues across multiple companies including Alorica, 24-7 Intouch ICS, Direct Energy, and FedEx
- Promoted to specialized roles such as retention department and back-office operations, demonstrating career progression
- Provided technical support and troubleshooting, enhancing customer satisfaction and issue resolution
Experience
Customer Service Representative
Worked as a customer service representative, seller and billing adviser.
Customer Service Representative
Provided assistance with the app, basic troubleshooting processes, working on bugs and helping shoppers and customers with any type of issue related to the app.
Customer Service Representative
Worked as a customer service representative, seller and billing adviser., Promoted to the retention department.
Customer Service Representative
Worked as a regular Customer service representative for over a year., Promoted to a back-office department where I handled internal processes such as lost packages and damaged items.