Dedicated customer service representative with over 4 years of experience across multiple companies, demonstrating career growth and technical skills.
Managed customer interactions and resolved issues across various service platforms.
Assisted users with app-related issues, bugs, and technical support tasks.
Utilized Excel, Word, PowerPoint, and Outlook extensively to perform daily tasks and documentation.
Handled billing, seller advice, and internal processes such as lost packages and damaged items.
Alorica
Worked as a customer service representative, seller and billing adviser.
24-7 Intouch ICS
Provided assistance with the app, basic troubleshooting processes, working on bugs and helping shoppers and customers with any type of issue related to the app.
Direct Energy
Worked as a customer service representative, seller and billing adviser., Promoted to the retention department.
FedEx
Worked as a regular Customer service representative for over a year., Promoted to a back-office department where I handled internal processes such as lost packages and damaged items.
Junior high school
Elementary
Bachelor's degree
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Communicated effectively with customers and team members to ensure service quality.
