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Oscar
Customer Service Professional with Diverse Language and Tech Support Experience
Video resume
Oscar Alejandro Cruz Lara
Work experience and education
Contact
Iztapalapa, Mexico City, Mexico
Available on CazVid
Competencies
Customer ServiceIntermediate
Handled customer interactions in various support roles, emphasizing responsiveness and problem-solving.
Bilingual CommunicationIntermediate
Provided bilingual support in customer service and roadside assistance, facilitating effective communication.
Technical SupportBeginner
Assisted clients with technical issues, leveraging fast learning skills to adapt to new technical environments.
Leadership & AssistanceBeginner
Helped colleagues and customers, often stepping into informal leadership roles to support team efforts.
Language ProficiencyIntermediate
Self-educated in English through immersion and schooling, enabling bilingual service delivery.
Education
Certificate
Cromack Elementary
Completed 2005
Certificate
Faulk Middle School
Completed 2008
Distinguished Diploma
BISD
Completed 2012
Summary
Experienced in customer care, technical support, and bilingual communication, with a proven ability to learn quickly and assist diverse clients.
Key Achievements
- Gained experience in customer service, tech support, and bilingual communication.
- Learned English extensively in the United States and high school, enhancing language skills.
- Demonstrated leadership through helping colleagues and customers, and quickly adapting to new roles.
Experience
CS Rep
Telvista
2012 - 2012
English Tutor
G-tech
2013 - 2013
Admin. Aux./Translator
CODESA
2013 - 2014
CSR Rep–Bilingual–Roadside Assistance
QUALFON
2021 - 2022
Backoffice
TechMahindra
Skills
Customer ServiceBilingual CommunicationTechnical SupportLeadership & AssistanceLanguage Proficiency
Published on CazVid - Jul 3, 2025