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Orlando
Customer Service & Support Supervisor with 5+ years in Call Center Industry
Video resume
Atención al cliente
Customer service
Contact
Managua, Managua Department, Nicaragua
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided support via chat, phone, and email, addressing customer needs and issues.
Technical SupportIntermediate
Troubleshot cable internet issues, assisting customers with connectivity and technical concerns.
Team SupervisionIntermediate
Supervised support staff for over 2 years, managing workload and support quality.
Back Office SupportIntermediate
Provided support and back office services in a customer service setting.
Summary
Experienced in call center customer support, technical troubleshooting, and team supervision with over 5 years in the industry.
Key Achievements
- Worked in customer service and tech support roles handling cable internet and troubleshooting.
- Supervised support team for over 2 years, providing multi-channel support via chat, phone, and email.
- Gained extensive experience in back office operations within customer service environments.
Skills
Customer ServiceTechnical SupportTeam SupervisionBack Office Support
Published on CazVid - Jul 3, 2025