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Customer Service & Community Engagement Specialist from Bloemfontein
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Competencies
Skilled in providing prompt and accurate service, ensuring customer satisfaction in fast-paced environments.
Effective communicator capable of liaising between students, community members, and team members.
Experienced in working with diverse teams to achieve common goals and improve service delivery.
Demonstrated leadership as class representative, managing issues and supporting coordination efforts.
Hands-on experience in stock checking, substitution, and order fulfillment within retail settings.
Education
Languages
Summary
Dedicated to delivering quality customer service and community support, with proven leadership skills and a strong work ethic developed through retail, internship, and academic roles.
Key Achievements
- Consistently met daily targets while accurately picking and packing customer orders at Onecart.
- Enhanced community outreach and support strategies during internship, increasing engagement effectiveness.
- Elected as class representative across four classes, demonstrating leadership and strong communication skills.
Experience
Shopper
Pick and pack customer orders accurately in fast-paced environment, meeting daily targets and delivery time slots.. Check stock availability and process substitution to maintain customer satisfaction.. Maintain quality control to ensure items are fresh, undamaged, and correctly packed.. Communicate with customers and support team to resolve order issues quickly.. Handle physical tasks including lifting, stocking and organizing inventory.
Community Development Intern (work integrated Learning)
Cleaning and maintaining tidiness.. Engaged with community members to assess needs and provide support and solutions.. Improved outreach through tailored community engagement strategies.. Assisted in designing inclusive learning activities to promote emotional, cognitive, and social development.. Conducted home visits and needs assessments to strengthen family involvement and support networks.
Class Representative
Elected as a class Representative for 4 different classes due to leadership and strong communication skills.. Successfully managed class issues and supported coordination between students and academic staff.