Orateng - Customer Service & Community Engagement Specialist from Bloemfontein

Skilled in providing prompt and accurate service, ensuring customer satisfaction in fast-paced environments.

Effective communicator capable of liaising between students, community members, and team members.

Experienced in working with diverse teams to achieve common goals and improve service delivery.

Demonstrated leadership as class representative, managing issues and supporting coordination efforts.

Hands-on experience in stock checking, substitution, and order fulfillment within retail settings.

Pick and pack customer orders accurately in fast-paced environment, meeting daily targets and delivery time slots.. Check stock availability and process substitution to maintain customer satisfaction.. Maintain quality control to ensure items are fresh, undamaged, and correctly packed.. Communicate with customers and support team to resolve order issues quickly.. Handle physical tasks including lifting, stocking and organizing inventory.

Cleaning and maintaining tidiness.. Engaged with community members to assess needs and provide support and solutions.. Improved outreach through tailored community engagement strategies.. Assisted in designing inclusive learning activities to promote emotional, cognitive, and social development.. Conducted home visits and needs assessments to strengthen family involvement and support networks.

Elected as a class Representative for 4 different classes due to leadership and strong communication skills.. Successfully managed class issues and supported coordination between students and academic staff.