This is my profileContact via CazVidNomvelo
Customer Service & Sales professional with diverse call center experience
Contact
Johannesburg, Gauteng, South Africa
Available on CazVid
Competencies
Customer ServiceIntermediate
Provided support and assistance to customers, ensuring their needs were addressed effectively.
Communication SkillsIntermediate
Effectively communicated with clients and team members to facilitate clear information exchange.
Problem SolvingIntermediate
Identified customer issues and provided timely, effective solutions in call center environments.
SalesIntermediate
Engaged in insurance product sales, managing client relationships and closing policies.
Research SkillsBeginner
Utilized research to understand customer needs and improve service delivery.
Education
Matric Certificate
Alex High School
Completed Nov 2017
General Educational Development (GED)
MT Academy
Completed Jun 2018
Languages
English
IsiZulu
Setswana
IsiPedi
Summary
Motivated call center and sales professional with hands-on experience in customer support, insurance sales, and team collaboration. Adept at communication, problem-solving, and ensuring client satisfaction.
Key Achievements
- Handled customer inquiries and provided solutions as a Call Centre Agent at ITalk Call Centre.
- Sold insurance policies and managed client relationships as an Insurance Sales Agent at Credico.
- Developed strong communication, problem-solving, and customer service skills across roles.
Experience
Call Centre Agent
ITalk Call Centre
Sept 2019 - Feb 2021
Insurance Sales Agent
Credico
May 2024 - Mar 2025
Skills
Customer ServiceCommunication SkillsProblem SolvingSalesResearch Skills
Published on CazVid - May 17, 2026