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Logistics Coordinator and Dispatcher
Contact
Competencies
Oversaw daily transportation routes, optimized schedules, and coordinated logistics for timely deliveries.
Handled client and partner communications via email, chat, and phone, ensuring clarity and prompt responses.
Scheduled, rescheduled, and confirmed appointments, including managing emergency responses and database updates.
Provided real-time support to resolve customer and operational issues efficiently across roles.
Communicated effectively in bilingual environments via phone, email, and live chat to resolve inquiries.
Education
Languages
Summary
Dedicated Logistics Coordinator with 5+ years supporting transportation and customer service operations. Skilled in route planning, appointment coordination, and bilingual communication, ensuring efficiency and customer satisfaction.
Key Achievements
- Managed daily route assignments and real-time shipment monitoring at CAV Transportation LLC, ensuring punctual deliveries.
- Supported pet stylists and clients through real-time problem resolution and appointment management at Hire Horatio.
- Provided bilingual customer support across multiple channels, resolving inquiries efficiently at Sutherland Global Services and 24-7 Intouch.
Experience
Logistics Coordinator and Dispatcher
Managing daily route assignments, ensuring on-time pickups and deliveries between key locations, and maintaining smooth communication between drivers, carriers, and clients., Coordinating load details, verifying documentation accuracy, and monitoring each shipment in real time to prevent delays.
Logistics & Customer Support Assistant
Supported the back-office operations for pet stylists, assisting with real-time problem resolution through live chat., Responsible for gathering accurate information, communicating it to managers for approval, and ensuring quick and effective solutions., Handled communication with pet parents,...
Customer Support Agent
Provided frontline customer support through tickets and phone calls, handling reservations and resolving various issues related to listings., Conducted follow-ups on complex cases for up to a week, ensuring timely and effective resolutions for both guests and hosts.
Customer Support Agent
Provided exceptional bilingual customer service through phone, email, and live chat, ensuring smooth and efficient resolution of inquiries.
Logistics & Customer Support Assistant
Responsible for managing appointments, resolving availability issues, and updating medical databases., Coordinated communication between patients and doctors, ensuring quick responses to emergencies.