Dedicated Logistics Coordinator with 5+ years supporting transportation and customer service operations. Skilled in route planning, appointment coordination, and bilingual communication, ensuring efficiency and customer satisfaction.
Oversaw daily transportation routes, optimized schedules, and coordinated logistics for timely deliveries.
Handled client and partner communications via email, chat, and phone, ensuring clarity and prompt responses.
Scheduled, rescheduled, and confirmed appointments, including managing emergency responses and database updates.
Provided real-time support to resolve customer and operational issues efficiently across roles.
CAV Transportation LLC
Managing daily route assignments, ensuring on-time pickups and deliveries between key locations, and maintaining smooth communication between drivers, carriers, and clients., Coordinating load details, verifying documentation accuracy, and monitoring each shipment in real time to prevent delays.
Hire Horatio
Supported the back-office operations for pet stylists, assisting with real-time problem resolution through live chat., Responsible for gathering accurate information, communicating it to managers for approval, and ensuring quick and effective solutions., Handled communication with pet parents,...
24-7 Intouch
Provided frontline customer support through tickets and phone calls, handling reservations and resolving various issues related to listings., Conducted follow-ups on complex cases for up to a week, ensuring timely and effective resolutions for both guests and hosts.
Sutherland Global Services
High School Diploma
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Communicated effectively in bilingual environments via phone, email, and live chat to resolve inquiries.
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Responsible for managing appointments, resolving availability issues, and updating medical databases., Coordinated communication between patients and doctors, ensuring quick responses to emergencies.
