This is my profileContact via CazVidNelson
Back Office and Customer Service Specialist with diverse industry experience
Contact
San José, San José, Costa Rica
Available on CazVid
Competencies
Customer ServiceAdvanced
Delivered exceptional customer service with a professional demeanor and positive attitude
Technical SupportIntermediate
Provided technical assistance in tech and back-office environments, utilizing SAP and office tools
Office AdministrationAdvanced
Conducted back-office operations, including case management and project support
Computer SkillsAdvanced
Proficient in MS Office suite and database management tools for administrative functions
Adaptability and LearningAdvanced
Demonstrated ability to learn and adapt to various roles across multiple organizations
Education
Curso Portugués Conversacional
Fundación de Cultura, Difusión y Estudios Brasileños
office-Excel-Word-Windows-internet- Cisco S- Basic PC configuration
Institute. Jiménez
English School FUNDATEC
Instituto Tecnológico de C.R
Técnico en Administración
Colegio Boston
English course
Universidad Del Istmo
Computer Technician Degree
IT essentials course Tech Support Mod 1
U.C.R
Languages
SpanishNative
EnglishBasic
PortugueseConversational
Summary
Versatile professional with experience in back-office operations, customer service, and technical support across finance and tech industries.
Key Achievements
- Managed cases and provided technical support at CITIBANK, enhancing processing efficiency
- Supported back office operations and project coordination at Tek-Experts and Techno Consultants
- Developed proficiency in computer applications including Excel and SAP for administrative tasks
Experience
Very Online Shop
2020 - 2023
BackOffice, Projects, Case Manager, Tech Support
Tek-Experts
2019 - 2022
AML-Analyst, Back Office, Projects, Case Manager
CITIBANK
2016 - 2019
Tech Support-(BackOffice-Accounting. SAP)
Techno Consulters’ Solutions
2011 - 2016
Skills
Customer ServiceTechnical SupportOffice AdministrationComputer SkillsAdaptability and Learning
Published on CazVid - Jul 3, 2025