Nelson - Back Office and Customer Service Specialist with diverse industry experience

San José, San José, Costa Ricaen

Managed cases and provided technical support at CITIBANK, enhancing processing efficiency

Supported back office operations and project coordination at Tek-Experts and Techno Consultants

Publicado en CazVid

Resumen

Versatile professional with experience in back-office operations, customer service, and technical support across finance and tech industries.

Logros Clave

Developed proficiency in computer applications including Excel and SAP for administrative tasks

Habilidades

Customer ServiceAdvanced

Delivered exceptional customer service with a professional demeanor and positive attitude

Technical SupportIntermediate

Provided technical assistance in tech and back-office environments, utilizing SAP and office tools

Office AdministrationAdvanced

Conducted back-office operations, including case management and project support

Computer SkillsAdvanced

Proficient in MS Office suite and database management tools for administrative functions

Adaptability and LearningAdvanced

Experiencia

Very Online Shop

2020 - 2023

BackOffice, Projects, Case Manager, Tech Support

Tek-Experts

2019 - 2022

AML-Analyst, Back Office, Projects, Case Manager

CITIBANK

2016 - 2019

Tech Support-(BackOffice-Accounting. SAP)

Techno Consulters’ Solutions

2011 - 2016

Educacion

Fundación de Cultura, Difusión y Estudios Brasileños

Curso Portugués Conversacional

Institute. Jiménez

office-Excel-Word-Windows-internet- Cisco S- Basic PC configuration

Instituto Tecnológico de C.R

English School FUNDATEC

Colegio Boston

Técnico en Administración

Universidad Del Istmo

English course

Computer Technician Degree

U.C.R

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