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Administrative professional with 5+ years in energy and customer service
Contact
Competencies
Utilized CRM tools to manage client information and streamline communication channels.
Prepared expense records and contractor payments, assisting in cost management.
Handled client inquiries via phone and email, resolving issues efficiently and professionally.
Supervised a team for building projects, managing tasks and ensuring team coordination.
Analyzed sales proposals to offer optimized solutions to clients.
Education
Languages
Summary
Experienced in administrative support, customer service, sales analysis, and team supervision. Skilled in managing CRM systems, bookkeeping, and logistics, with a proven ability to improve operational workflows.
Key Achievements
- Supported 120 solar installation projects in two years, contributing to business revenue growth.
- Managed CRM and customer data to improve operational efficiency and data accuracy.
- Led a team of 3-5 employees in building maintenance and construction tasks, ensuring quality and deadline adherence.
Experience
Administrative Assistant
Assisted clients through phone calls and emails to resolve inquiries, Managed CRMs and confidential customer data, and kept it up to date, Supported Business Partners in the performance of solar system installations and completed 120 projects in two years, which represents the business revenue,...
Bilingual Contact Center Specialist
Analyzed customers' data to solve business problems, Contributed to multiple teams in logistics tasks with 95% accuracy on solutions, Followed up on business exceptions and late penalties to ensure timely resolution, Assisted in outbound calls to ensure efficiency in the workflow
Building Maintenance and Construction Assistant
Provided ideas for projects and building maintenance, Managed a team of 3-5 employees to carry out a series of activities for specific clients