Nefi - Administrative professional with 5+ years in energy and customer service

Utilized CRM tools to manage client information and streamline communication channels.

Prepared expense records and contractor payments, assisting in cost management.

Handled client inquiries via phone and email, resolving issues efficiently and professionally.

Supervised a team for building projects, managing tasks and ensuring team coordination.

Assisted clients through phone calls and emails to resolve inquiries, Managed CRMs and confidential customer data, and kept it up to date, Supported Business Partners in the performance of solar system installations and completed 120 projects in two years, which represents the business revenue,...

Analyzed customers' data to solve business problems, Contributed to multiple teams in logistics tasks with 95% accuracy on solutions, Followed up on business exceptions and late penalties to ensure timely resolution, Assisted in outbound calls to ensure efficiency in the workflow

Provided ideas for projects and building maintenance, Managed a team of 3-5 employees to carry out a series of activities for specific clients