Motivated IT support professional with over 5 years of experience in help desk, hardware/software troubleshooting, and data management. Skilled at ensuring system integrity and supporting operational activities.
Proficient in diagnosing and resolving user issues, ensuring minimal downtime and optimal system performance.
Skilled in diagnosing and fixing hardware and software problems across various platforms.
Knowledge of fundamental networking concepts to support system connectivity and troubleshooting.
Experienced in data entry, system updates, and maintaining data accuracy for business operations.
The Gift Shoppe
Capturing and maintaining digital records. Uploading website content and system data. Ensuring data integrity and system accuracy. Supporting basic system and user-related tasks
Thabong Civils & Projects Management
Assisted with site operations and technical instructions. Followed safety and operational procedures. Supported supervisors with daily project activities
Zetes
Provided first-line technical support to end users. Diagnosed and resolved hardware, software, and network issues. Logged, tracked, and escalated IT support tickets. Assisted users with system access and troubleshooting. Maintained accurate technical documentation
Information Technology – Technical Support
National Senior Certificate (N3 / Matric Equivalent)
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