Philasande - Data & Support Specialist with 8+ years in Data Management and IT Support

Expertise in capturing, verifying, and managing data to ensure accuracy and completeness.

Proficient in providing first-line support, diagnosing hardware/software issues, and maintaining IT systems.

Skilled in documenting processes, generating reports, and maintaining accurate records for projects.

Experienced in supporting recruitment, event planning, and participant coordination activities.

Deep knowledge of Microsoft Office tools and cloud directory services to optimize workflows.

Data verification. Supervise and guide project staff in accurately filling in data collection tools and keep records of the data input forms submitted by the field staff (error logs). Capture, sign and file all data input forms (data collection tools) on time. Prepare reports on captured data, including error logbook, within given time frames and participate in regular data review and meetings. Maintain good working relationships with local community and faith leaders, project staff and other relevant stakeholders. Complete general administrative duties and other related duties as assigned and agreed upon.

Serve as the primary point of contact for all IT-related incidents and service requests. Log, categorise, prioritise, and update support tickets accurately within the Helpdesk system. Provide Level 1 troubleshooting for Microsoft 365, Windows 10/11, printers, hardware, and basic networking issues. Resolve incidents within defined SLAs or escalate to second-line support when required. Deliver remote and on-site technical support to end users. User Administration and Systems and Endpoint Support. Create, modify, and disable user accounts in Microsoft 365. Assign software licenses, access permissions, and security group memberships. Support onboarding and offboarding processes to ensure timely access provisioning and revocation. Assist with preparation, configuration, and deployment of laptops, desktops, and mobile devices. Install and configure approved software and applications. Ensure endpoints receive operating system updates, patches, and security configurations. Perform routine checks on boardroom equipment, printers, and AV systems. Asset and Documentation Management. Maintain accurate IT asset registers and inventory records. Track allocation, movement, and return of IT equipment. Create, update, and maintain IT documentation, SOPs, and user guides. Security and Compliance. Adhere to POPIA and internal IT security policies and procedures. Enforce multi-factor authentication (MFA) and access controls. Identify, report, and escalate potential security incidents. Ensure correct data handling and secure disposal of IT equipment and information. Identify recurring incidents and recommend process or system improvements. Maintain up-to-date technical knowledge through ongoing learning.

Assist Study Coordinator (SCO) with planning and conducting of recruitment events. Approach potential participants as guided by the recruitment plans and escort potential participants for screening either at school or at the study site (Philippi Village). Take informed consent and/or assent participants. Assist with distribution of educational materials to members of community. Constantly communicate with the SCO and community team regarding recruitment progress and challenges, and seek solutions to those challenges as a team. Assist with translation activities when necessary. Verbally report on activities at the weekly site meeting, as required. Attend study/project meetings and participate in all study training sessions as required. Welcome adolescent’s patients to the health facility. Provide basic HIV & SRH education to study participants about sexual health, combination HIV prevention, STI’s, modern contraceptive methods, male and female condoms, gender-based violence. Assist as a communicator between patients and clinicians when required.

Daily data capturing of information acquired from the sites. Ensure that data captured is stored in the prescribed manner and backed up on a regular basis. Accurately enter M&E data in a timely manner. Carry out data quality assessments and audits with close guidance from the M&E Officer. All paper-based work should be filled and stored safely daily. Filing and administrative duties to performed daily. Report any adverse data recording

Assist Study Coordinator (SCO) with planning and conducting of recruitment events. Approach potential participants as guided by the recruitment plans and escort potential participants for screening either at school or at the study site. Take informed consent and/or assent participants. Assist with distribution of educational materials to members of community. Constantly communicate with the SCO and community team regarding recruitment progress and challenges, and seek solutions to those challenges as a team. Assist with translation activities when necessary. Verbally report on activities at the weekly site meeting, as required. Attend study/project meetings and participate in all study training sessions as required.. Welcome adolescent’s patients to the health facility. Provide basic HIV & SRH education to study participants about sexual health, combination HIV prevention, STI’s, modern contraceptive methods, male and female condoms, gender- based violence. This can be done one on one or as a group.. Assist as a communicator between patients and clinicians when require