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Mihlali
Customer Service Representative at WNS
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Competencies
Proficient in managing customer interactions via phone and email, ensuring positive experiences.
Skilled in resolving customer issues efficiently while maintaining professionalism.
Experienced in utilizing CRM tools and MS Office for data management and communication.
Capable of prioritizing tasks effectively to meet deadlines and improve workflow.
Education
Languages
Summary
Motivated and detail-oriented customer service professional with experience in call handling, data accuracy, and client communication. Adept at resolving issues promptly and maintaining high customer satisfaction levels.
Key Achievements
- Handled high-volume inbound and outbound calls, ensuring exceptional customer satisfaction.
- Accurately captured and updated customer data, improving data integrity and retrieval efficiency.
- Responded promptly to client inquiries, enhancing customer trust and loyalty.
Experience
CUSTOMER SERVICE REPRESENTATIVE
Handled inbound and outbound customer calls professionally. Responded to client queries promptly and provided accurate information.. Captured, verified, and updated customer data in internal systems.. Escalated complex issues and followed up to ensure resolution.. Maintained service quality standards and confidentiality at all