Motivated and detail-oriented customer service professional with experience in call handling, data accuracy, and client communication. Adept at resolving issues promptly and maintaining high customer satisfaction levels.
Proficient in managing customer interactions via phone and email, ensuring positive experiences.
Skilled in resolving customer issues efficiently while maintaining professionalism.
Experienced in utilizing CRM tools and MS Office for data management and communication.
Capable of prioritizing tasks effectively to meet deadlines and improve workflow.
WNS
Handled inbound and outbound customer calls professionally. Responded to client queries promptly and provided accurate information.. Captured, verified, and updated customer data in internal systems.. Escalated complex issues and followed up to ensure resolution.. Maintained service quality standards and confidentiality at all
Matric
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