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Customer Support Specialist with 8+ years in Customer Service & Fraud Prevention
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Competencies
Delivered customer support for payroll services, ensuring client inquiries were addressed accurately and efficiently.
Reviewed transactions to identify and prevent fraudulent activities, supporting security protocols.
Resolved customer issues related to payroll and transaction discrepancies promptly and effectively.
Verified the legitimacy of international transactions, supporting fraud prevention procedures.
Provided technical assistance related to customer inquiries and troubleshooting.
Education
Languages
Summary
Experienced in providing customer support for payroll systems and conducting transaction verification to prevent fraud. Skilled in issue resolution, technical support, and fraud detection, delivering reliable service across diverse roles.
Key Achievements
- Provided comprehensive customer support for payroll processing, resolving inquiries, and ensuring timely operations at Teleperformance.
- Reviewed and verified international transactions, supporting fraud detection and prevention efforts at Telus International.
- Handled diverse roles including issue resolution, transaction verification, and technical support, demonstrating skill versatility.
Experience
Customer Service Representative
Provide customer support for a U.S.-based company specializing in payroll processing, assisting clients with inquiries, issue resolution, and ensuring accurate and timely payroll operations.
Fraud Department
Worked in the Fraud Department, reviewing and verifying international transactions to ensure they were not fraudulent, identifying suspicious activity, and supporting fraud prevention efforts.