Experienced in providing customer support for payroll systems and conducting transaction verification to prevent fraud. Skilled in issue resolution, technical support, and fraud detection, delivering reliable service across diverse roles.
Delivered customer support for payroll services, ensuring client inquiries were addressed accurately and efficiently.
Reviewed transactions to identify and prevent fraudulent activities, supporting security protocols.
Resolved customer issues related to payroll and transaction discrepancies promptly and effectively.
Verified the legitimacy of international transactions, supporting fraud prevention procedures.
Teleperformance
Provide customer support for a U.S.-based company specializing in payroll processing, assisting clients with inquiries, issue resolution, and ensuring accurate and timely payroll operations.
Telus International
Worked in the Fraud Department, reviewing and verifying international transactions to ensure they were not fraudulent, identifying suspicious activity, and supporting fraud prevention efforts.
Bachiller Industrial
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Provided technical assistance related to customer inquiries and troubleshooting.
