Mayra - Customer Support Specialist with 3+ years in client service and program facilitation

Provided bilingual support to customers, resolving inquiries and issues efficiently.

Managed customer information and interactions within Salesforce CRM at Webhelp.

Designed and facilitated workshops promoting psychosocial welfare and inclusion.

Reviewed and labeled content according to campaign policies at TaskUs.

Delivered exceptional bilingual customer support to U.S. Cash App users, efficiently addressing inquiries and concerns., Expertly navigated Salesforce CRM to manage customer information and document all interaction details through case creation., Managed financial statements, processed dispute...

Designed and facilitated dynamic workshops, activities, and events promoting psychosocial welfare, inclusion, and gender and sexual diversity., Revised and enhanced the institution's GBV (gender-based violence) protocol, focusing on prevention, detection, and support for victims.,...

Received various types of content throughout the day and labeled them according to the different policies of the campaign., Regularly reviewed updates to policies and resources to ensure accuracy and consistency in my work., Participated in team meetings and one-on-one coaching sessions to identify...