This is my profileContact via CazVidMayra
Customer Support Specialist with 3+ years in client service and program facilitation
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Competencies
Provided bilingual support to customers, resolving inquiries and issues efficiently.
Managed customer information and interactions within Salesforce CRM at Webhelp.
Designed and facilitated workshops promoting psychosocial welfare and inclusion.
Reviewed and labeled content according to campaign policies at TaskUs.
Supported real estate operations through data entry and document management.
Education
Languages
Summary
Dedicated bilingual customer service advocate with extensive experience in client support, content moderation, and inclusive program development.
Key Achievements
- Delivered bilingual customer support to U.S. Cash App users, handling inquiries efficiently
- Revised and enhanced institution's GBV protocol, improving prevention and support strategies
- Led the creation and execution of inclusion and self-esteem programs for students
Experience
Bilingual Customer Service Advocate
Delivered exceptional bilingual customer support to U.S. Cash App users, efficiently addressing inquiries and concerns., Expertly navigated Salesforce CRM to manage customer information and document all interaction details through case creation., Managed financial statements, processed dispute...
Institutional Wellbeing Support
Designed and facilitated dynamic workshops, activities, and events promoting psychosocial welfare, inclusion, and gender and sexual diversity., Revised and enhanced the institution's GBV (gender-based violence) protocol, focusing on prevention, detection, and support for victims.,...
Content Moderator
Received various types of content throughout the day and labeled them according to the different policies of the campaign., Regularly reviewed updates to policies and resources to ensure accuracy and consistency in my work., Participated in team meetings and one-on-one coaching sessions to identify...
Real Estate Office Assistant
Provided administrative support for real estate operations, including data entry and document management., Maintained and updated client databases and property records., Delivered customer service and followed up on client inquiries and requests., Monitored property statuses and maintained...