Matías - Customer Support Professional with Technical & Leadership Skills

Santa Cruz de la Sierra, Santa Cruz Department, Boliviaen

Led multicultural teams of 6-10 members at COPIJSUD, ensuring project goals were met through effective cross-cultural communication and team management.

Provided technical troubleshooting and support as a Customer Service Technician at Wiltech, diagnosing mobile device issues and translating technical info for customers.

Contact via CazVid

Published on CazVid

Summary

Dedicated professional with a strong background in customer support, technical troubleshooting, and multicultural team leadership. Skilled in conflict resolution, effective communication, and maintaining high service standards in diverse environments.

Key Achievements

Developed high-level conflict resolution skills and personalized support strategies in international environments, enhancing team cohesion and client trust.

Skills

Active Listening & EmpathyAdvanced

Enhanced customer satisfaction and team communication through attentive listening and empathetic engagement.

Conflict ManagementAdvanced

Resolved conflicts effectively in multicultural settings, minimizing escalations and fostering cooperation.

Team LeadershipIntermediate

Managed teams of 6-10 individuals, guiding them to achieve organizational goals and maintain high performance.

Technical TroubleshootingIntermediate

Diagnosed and resolved mobile device issues, improving support diagnostics and customer experience.

Experience

Representative

COPIJSUD

September 2023 - 2025

Cross-Cultural Leadership: Represented the organization in multicultural environments, leading teams of 6–10 people to ensure goal completion., Guidance &amp; Support: Maintained daily communication with diverse individuals, providing personalized support and mentorship., Conflict Resolution:...

Customer Service Technician

Wiltech

Technical Troubleshooting: Provided direct support by diagnosing mobile device issues through targeted questioning and active listening., Clear Communication: Translated technical jargon into easy-to-understand solutions for customers, building immediate rapport and trust., Service Excellence:...