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Customer Support Professional with Technical & Leadership Skills
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Competencies
Enhanced customer satisfaction and team communication through attentive listening and empathetic engagement.
Resolved conflicts effectively in multicultural settings, minimizing escalations and fostering cooperation.
Managed teams of 6-10 individuals, guiding them to achieve organizational goals and maintain high performance.
Diagnosed and resolved mobile device issues, improving support diagnostics and customer experience.
Built rapport with customers and team members by translating complex technical details into accessible language.
Education
Languages
Summary
Dedicated professional with a strong background in customer support, technical troubleshooting, and multicultural team leadership. Skilled in conflict resolution, effective communication, and maintaining high service standards in diverse environments.
Key Achievements
- Led multicultural teams of 6-10 members at COPIJSUD, ensuring project goals were met through effective cross-cultural communication and team management.
- Provided technical troubleshooting and support as a Customer Service Technician at Wiltech, diagnosing mobile device issues and translating technical info for customers.
- Developed high-level conflict resolution skills and personalized support strategies in international environments, enhancing team cohesion and client trust.
Experience
Representative
Cross-Cultural Leadership: Represented the organization in multicultural environments, leading teams of 6–10 people to ensure goal completion., Guidance & Support: Maintained daily communication with diverse individuals, providing personalized support and mentorship., Conflict Resolution:...
Customer Service Technician
Technical Troubleshooting: Provided direct support by diagnosing mobile device issues through targeted questioning and active listening., Clear Communication: Translated technical jargon into easy-to-understand solutions for customers, building immediate rapport and trust., Service Excellence:...