Experienced in telecom customer support, technical assistance, and billing inquiries with a focus on effective communication and problem-solving.
Utilized strong interpersonal skills and communication techniques to assist customers effectively.
Helped customers identify and resolve service and technical issues.
Communicated solutions clearly to customers through phone and CRM systems.
Managed multiple customer interactions and inquiries efficiently.
Alorica Teleservices Inc.
Answered incoming calls from residential customers, Resolved Mobile Plan Services and Billing inquiries, Assisted customers with general technical issues
Agero (Collective Solutions PH)
VXI GLOBAL HOLDINGS VB.
NEW VISION TELECOMMUNICATION
VXI GLOBAL HOLDINGS VB.
Assisted customers in identifying issues, Explained solutions to restore service and functionality
Bachelor of Science
Bachelor of Science
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Used Customer Relationship Management systems to document and track customer interactions.
