This is my profileContact via CazVidMaría
Customer Service Supervisor with diverse experience in client support and interpretation
Contact
Bogotá, Bogota D.C., Colombia
Available on CazVid
Competencies
Customer SupportIntermediate
Provided client support in call center environments, addressing customer inquiries and issues.
Team SupervisionIntermediate
Supervised team members at Concentrix, overseeing daily operations and quality standards.
Medical InterpretationBeginner
Assisted in medical communication as an interpreter, facilitating language assistance for healthcare providers.
Communication SkillsAdvanced
Utilized strong communication abilities across customer service, supervision, and interpretation roles.
Education
Dumbo New Generation School
Completed 2010
Mixed School of Modern Integration
Completed 2016
Comprehensive beauty
Beauty Academy Talents
2017
Languages
EnglishHigh level
Summary
Customer service and support professional with supervisory and interpretation experience, skilled in client communication, team leadership, and language assistance.
Key Achievements
- Progressed from Customer Service Agent to Supervisor - SME at Concentrix demonstrating career advancement.
- Gained experience in medical interpretation at ICC BPO, expanding language and communication skills.
- Held roles requiring client support, supervision, and specialized interpretation functions.
Experience
Customer Service Agent
Concentrix
2020 - 2021
Supervisor - SME
Concentrix
2021 - 2024
Medical interpreter
ICC BPO
2025
Skills
Customer SupportTeam SupervisionMedical InterpretationCommunication Skills
Published on CazVid - Jul 3, 2025