Experienced call center professional and bilingual interpreter with expertise in financial, healthcare, and legal support, dedicated to delivering excellent customer service.
Led customer support efforts across financial, healthcare, and technical sectors, demonstrating strong communication and problem-solving skills
Provided bilingual translation for medical, legal, and insurance contexts, facilitating effective communication
Managed inbound calls for billing, payments, and troubleshooting, ensuring resolution and customer satisfaction
Scheduled medical appointments, verified patient information, and managed medical documentation efficiently
Nearsol
In charge of handling calls in the Financial Department for an Electric Company, Providing solutions for billing, payments and financial inquiries
Conduent
English-Spanish translator for an insurance company, Handling inbound calls about medical, accidents and legal situations
Telus International
Back-office CSR in charge of trouble-shooting steps for grills malfunctions, CSR providing support for a third party credit company, involving loans, and bank accounts
Gymboree
Helped kids to develop their intellectual and motor skills through special activities according to the program
Currently studying
Diploma
High school diploma
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