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German
Project Manager with 5+ years in customer service & aviation
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Competencies
Performed evaluations, designed monitoring systems, and implemented improvements for customer service quality.
Developed and applied systems to assess and enhance service delivery in customer-focused environments.
Led cross-functional teams and trained staff on operational protocols, safety, and security standards.
Managed passenger handling, airport operations, safety standards, and security audits within the aviation industry.
Applied process management principles to improve workflow efficiency and service consistency.
Education
Languages
Summary
Project Manager skilled in customer service evaluation, performance monitoring, and team training with 5+ years in aviation & customer service sectors. Adept at implementing systems to improve service quality and operational efficiency.
Key Achievements
- Led a customer service quality evaluation project at Farmacias Europeas, designing performance monitoring systems.
- Improved service quality by 35% through training and coaching programs based on evaluation results.
- Managed passenger handling processes and trained staff on safety, security, and service protocols at Spirit Airlines.
Experience
Project Manager – Customer Service Quality Evaluation
Led customer service quality evaluation project., Designed and implemented performance monitoring systems to assess service delivery and customer satisfaction., Coordinated cross-functional teams to execute audits, analyze feedback, and deliver actionable insights., Developed training and coaching...
Guest Service Agent / Station Trainer / Ground Operations / Ground Security Coordinator
Delivered exceptional customer service and managed passenger handling processes., Trained new hires and existing staff on safety, security, and service protocols., Coordinated ground operations and ensured compliance with security regulations.
Industrial Production Teacher
Taught industrial production concepts and mentored students in engineering practices.