Project Manager skilled in customer service evaluation, performance monitoring, and team training with 5+ years in aviation & customer service sectors. Adept at implementing systems to improve service quality and operational efficiency.
Performed evaluations, designed monitoring systems, and implemented improvements for customer service quality.
Developed and applied systems to assess and enhance service delivery in customer-focused environments.
Led cross-functional teams and trained staff on operational protocols, safety, and security standards.
Managed passenger handling, airport operations, safety standards, and security audits within the aviation industry.
Farmacias Europeas
Led customer service quality evaluation project., Designed and implemented performance monitoring systems to assess service delivery and customer satisfaction., Coordinated cross-functional teams to execute audits, analyze feedback, and deliver actionable insights., Developed training and coaching...
Spirit Airlines
Delivered exceptional customer service and managed passenger handling processes., Trained new hires and existing staff on safety, security, and service protocols., Coordinated ground operations and ensured compliance with security regulations.
Universidad Nacional de Ingeniería
Taught industrial production concepts and mentored students in engineering practices.
Degree in Industrial Engineering
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Applied process management principles to improve workflow efficiency and service consistency.
